Important questions for a customer to ask:

1) what brand of parts do you use;

2) who will be working on my vehicle and how much training have they had; and

3) a price quote.

Genesis Auto

Testimonials

  • We were in need of a good experience and you gave us a great experience! We got gas at the Chevron Station on Kennewick Avenue and told them what a great job you'd done and to recommend you. Got home about 3:00.  Thanks again, Norm & Roz
  • I want to express my personal appreciation to you and Brad for the professional and personal service that I received from your business when I needed to have maintenance or repair work performed at your establishment.

There is honesty in terms of what work is needed to be performed, the estimated cost for the work to be done, and the vehicle is ready to be picked up at the time promised. Repairs are performed professionally, and I have never had to bring a vehicle back for repairs that were performed sloppily or incompletely. As you know, my personal schedule is tight and sometimes difficult to work with, but you have always made every attempt to accommodate my needs.

Most importantly of all, I trust you to provide professional service as needed. You care about your customers personally, and make every attempt to maintain long-term customer relations. This is the very nature of Genesis Auto, and I have no reservations in recommending your establishment to other Toyota an Lexus owners. Thanks again, Lonna

  • Thanks for working on the 4-runner. Much quieter with the seal fixed and good to know the brakes are fine and check engine light isn't too serious! Have a great day! Amy
  • We started seeing Genesis Auto when they first opened in 2000. They are the only ones we've trusted with our Toyotas since then, we've been very pleased with the service and work performed. We would highly recommend Genesis Auto to anyone who has a Toyota!  Ginny

 

(509) 582-6544

Genesis Auto, Inc.
124 W. First Avenue
Kennewick, Washington 99336